Terms of Service

Softennect is a business communications and leads platform: lead capture, a CRM, WhatsApp/SMS/email messaging, booking, campaigns, voice features and reporting, provided as an online subscription service.

Feature availability depends on your subscription plan. We may improve, add or retire features over time; if we retire a feature material to your plan, we will give you reasonable notice.

You must provide accurate account information and keep it current. You are responsible for safeguarding your login credentials and for all activity under your account, including activity by team members you invite.

The Service is intended for business use by persons 18 years or older. You may not use the Service if doing so would violate any law that applies to you.

You may only send messages to people you are lawfully entitled to contact. You are responsible for complying with POPIA, the Consumer Protection Act and any other laws that apply to your marketing and communications, including honouring opt-outs promptly.

When using WhatsApp features you must also comply with the WhatsApp Business terms and Meta commerce and messaging policies. Meta may independently restrict numbers that breach its policies; we are not responsible for such restrictions.

You may not use the Service to send spam or unsolicited bulk messages, to harass or defraud anyone, to distribute unlawful content, to attempt to breach the security of the Service, or to resell the Service without our written agreement.

We may suspend or terminate accounts that breach this section, with notice where practicable. Where messaging abuse puts our platform, sending reputation or other customers at risk, we may suspend sending immediately.

You retain ownership of the content and data you and your customers submit to the Service ("Customer Data"). You grant us a licence to host, process and transmit Customer Data solely to provide and support the Service.

You are responsible for the lawfulness of the Customer Data you process through the Service, including having a lawful basis to upload and message your contacts. Our processing of personal information is described in the Privacy Policy, which forms part of these Terms.

You can export your Customer Data while your account is active. After account closure we delete or de-identify Customer Data as described in the Privacy Policy.

Paid plans are billed in South African Rands at the prices shown on the pricing page, in advance, on a monthly basis unless otherwise agreed. Prices may change with at least 30 days written notice; changes take effect at your next billing cycle.

Usage-based messaging (such as SMS and certain WhatsApp conversations) is paid from a prepaid wallet. Wallet top-ups are non-refundable except where required by law, but remain available to use while your account is active.

If a payment fails, we may retry it and notify you. If payment remains outstanding, we may downgrade or suspend paid features until the account is settled. All fees are inclusive or exclusive of VAT as indicated at checkout.

Plans run month to month with no fixed-term contract unless you sign one separately. You may cancel at any time from your account settings; cancellation takes effect at the end of the current billing period, and amounts already paid for that period are not refunded except where the Consumer Protection Act requires otherwise.

We may terminate these Terms with reasonable notice if we discontinue the Service, or immediately if you materially breach these Terms and do not remedy the breach within a reasonable period after notice.

The Service depends on third parties, including Meta (WhatsApp), telecommunications carriers, hosting providers and payment processors. We choose these providers with care, but we do not control them, and the Service may be affected by their availability, policies or pricing changes.

We aim to keep the Service available at all times but do not guarantee uninterrupted availability. Planned maintenance will be scheduled outside South African business hours where reasonably possible.

Support is provided in English, during South African business hours, through the channels listed on our contact page.

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties not expressly stated in these Terms, and nothing in these Terms limits any right you have under the Consumer Protection Act or other law that cannot be excluded by agreement.

To the maximum extent permitted by law, our total liability arising out of or related to the Service in any 12-month period is limited to the fees you paid to us in that period, and neither party is liable for indirect, consequential or special damages, including loss of profits or business opportunities.

You indemnify us against third-party claims arising from your unlawful use of the Service, including messaging contacts without a lawful basis.

These Terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction over any dispute, without prejudice to any mandatory consumer forum available to you.

We may update these Terms from time to time. Material changes will be notified in the Service or by email at least 30 days before they take effect; continued use after the effective date constitutes acceptance.

If any provision of these Terms is held unenforceable, the remainder stays in force. These Terms, together with the Privacy Policy and your plan selection, are the whole agreement between you and Softechware regarding the Service.

Softechware (Pty) Ltd, South Africa. Questions about these Terms can be sent through the contact details at softennect.com/contact.